Q: My product isn’t working. What can I check?
1. Ensure the battery is inserted with the positive side facing down.
2. Check if the battery is depleted. If so, replace the battery as soon as possible.
3. If issues persist, please contact customer service for additional technical support at info@aimwin.com.
Q: Why is the reticle appearing blurry?
A: lf you have corrective lenses, be sure to wear them, and ensure that you are focusing on the target through the optic, not the reticle.
Q: How do I clean the lens?
A: For daily cleaning, it is recommended to use the included lens cloth to wipe the lens.
Q: When will the order ship? How long will it take to receive the product?
A: Under normal circumstances, your order will be shipped within 2 working days (with a maximum processing time of 3 working days). Once shipped, you can check the shipping status in "My Order". Please note that the shipping status may experience delays, as the courier company may not update the information in real time.
Q: How can I track my order?
A: We will send the tracking number to your email. Once received, you can easily check the delivery status on your own.
Q: What should I do if I find that the products are missing or incorrect?
A: Please provide the relevant pictures of the missing or incorrect products, and contact our customer service. Once the customer service confirms, we will promptly provide a satisfactory solution.
